|
Every day, The Minneapolis Foundation and its staff interact with diverse customers: donors and their professional advisors, grant seekers and grantees, consulting services clients, Board members, co-workers, the media, vendors, investment firms, other nonprofit organizations, and the general public. Indeed, every person with whom we come in contact in the context of our work is a customer.
We demonstrate creativity, extra effort, and a willingness, when necessary, to work beyond the strict boundaries of position, department, or expectation. We will never say, “That’s not my area” or “That’s not my fault.” Instead, we will try to resolve a concern, answer a question, or otherwise provide assistance by working constructively with others. If we don’t know the answer, we will find it or ask the appropriate staff member to follow-through; if we are not certain of the answer, we will seek to verify it. In all our interactions, we strive to maintain the highest level of professionalism, honesty, and respect, as embodied in our Customer Commitment.
Responsiveness
We strive to act promptly and appropriately in response to a routine request for information, assistance, or action. If circumstances prevent a prompt response, we will communicate this and an expected timeframe for a reply or outcome. Written correspondence will be acknowledged within one week of receipt; phone and e-mail queries will be answered or acknowledged within 24 hours.
Diversity
We value the distinctive aspects of each other’s and our customers’ diverse backgrounds, believing that by understanding, respecting, and embracing differences and similarities, our ability to carry out our work is strengthened.
Initiative
Whenever possible, we try to anticipate concerns, issues, or opportunities and address potential difficulties before they arise.
Respect
Our interaction is consistent and courteous, and we strive to be sensitive to other perspectives and priorities.
Open Communication
We make every effort to listen attentively, answer fully, make consistent assessments, and clearly express our viewpoints, positions, policies, and procedures.
Learning
We work to continually develop our skills and increase our knowledge and expertise in order to provide the highest quality service.
Positive Attitude
We demonstrate a friendly demeanor, a constructive perspective, and, as appropriate, a sense of humor. We recognize that employment by The Minneapolis Foundation is a privilege that carries responsibility to serve the community to the best of our ability.
|